Shipping and Delivery
Shipping and Delivery for Pochanki
At Pochanki, we aim to provide a seamless shopping experience by ensuring timely and reliable delivery of your orders. This Shipping and Delivery policy outlines the terms, processes, and options available to customers for receiving their purchases.
Order Processing Time
Orders are processed within 1-3 business days after payment confirmation. During peak seasons or sales events, processing times may be slightly longer, but we strive to minimize delays and keep you informed.
Shipping Methods
We offer a variety of shipping methods to suit your needs, including standard, expedited, and express delivery. The availability of these options will depend on your location and the size of your order.
Shipping Charges
Shipping costs are calculated based on the weight, dimensions, and destination of your order. During special promotions, we may offer free or discounted shipping. Final shipping charges will be displayed at checkout.
Delivery Times
Estimated delivery times vary based on the shipping method selected and your location. Standard shipping typically takes 5-7 business days, while expedited or express shipping may take 2-3 business days.
Shipping Restrictions
We currently deliver to select locations within and outside the country. Certain items, such as oversized or restricted products, may not be eligible for shipping to some regions. These restrictions will be clearly noted on the product page.
Order Tracking
Once your order is shipped, we will provide you with a tracking number via email or SMS. You can use this number to track your shipment in real-time through our partner courier’s website.
Failed Deliveries and Returns
If a delivery attempt fails due to incorrect address details or absence of the recipient, the package may be returned to us. Additional shipping charges may apply for re-delivery. Please ensure your details are accurate before confirming your order.
Delivery to Remote Areas
Deliveries to remote or rural areas may take slightly longer than standard delivery times. We partner with trusted couriers to ensure your package reaches you safely, regardless of your location.
Contact Us
For any shipping or delivery-related questions, please reach out to our customer support team at [support@pochanki.com] or call us at [9555404962]. We are here to assist you and ensure your order arrives on time.