Cancellation and Refund for Pochanki

At Pochanki, we aim to provide a smooth shopping experience, but we understand that cancellations and refunds may sometimes be necessary. This policy explains the conditions and processes for canceling orders and requesting refunds. By using our platform, you agree to abide by the terms outlined here. Please review this policy carefully before making a purchase.

Order Cancellation by Customer

Customers may cancel their orders before they are processed for shipping. To cancel, please contact our customer service team as soon as possible with your order details. If the order has already been shipped, cancellation may not be possible, and you may need to initiate a return after receiving the item.

Order Cancellation by Pochanki

Pochanki reserves the right to cancel orders under certain circumstances, such as stock unavailability, payment issues, or inaccuracies in product or pricing details. In such cases, customers will be notified promptly, and a full refund will be issued if payment has already been made.

Non-Cancellable Products

Certain items, including personalized, custom-made, or perishable goods, may not be eligible for cancellation once the order has been placed. This will be clearly mentioned on the product page. We encourage customers to carefully review their order details before proceeding to checkout.

Return Eligibility

To qualify for a refund, items must be returned in their original condition, unused, and with all packaging intact. Returns must be initiated within the specified return period, which is generally [Insert Days] days from the date of delivery. Items that show signs of wear or damage caused by the customer may not be eligible for a refund.

Return Process

To initiate a return, contact our customer service team with your order details and reason for the return. Our team will provide instructions for returning the item, including the return address and any shipping guidelines. Please ensure the item is securely packaged to prevent damage during transit.

Refund Process

Once we receive the returned item, it will be inspected to ensure it meets our return eligibility criteria. Approved refunds will be processed within [Insert Days] business days and credited to the original payment method. Processing times may vary depending on your bank or payment provider.

Refund Exceptions

Shipping fees are generally non-refundable unless the return is due to a defect, damage, or an error on our part. Additionally, items purchased during special promotions or clearance sales may have limited refund options, which will be disclosed at the time of purchase.

Defective or Damaged Items

If you receive a defective or damaged item, please notify us within [Insert Days] days of delivery with photographic evidence. We will offer a replacement or refund after verifying the issue. In some cases, we may request the return of the defective item for further assessment.

Contact Us for Assistance

For any questions or concerns regarding cancellations or refunds, please contact our customer support team at [support@pochanki.com] or [9555404962]. We are committed to resolving your issues promptly and ensuring your satisfaction with our services.